All non-damaged, unused items in the original sealed packaging may be returned for a full refund within seven days of purchase. If a return is authorized, the customer is responsible for all shipping charges to and from the Domino warehouse and all freight charges will be deducted from the final refund. Prior to shipment, any order may be canceled without penalties or fees. The customer must contact Domino and request a Return Goods Authorization (RGA) before returning any merchandise. As stated above, all returns for Special Orders are strictly prohibited without prior authorization from the manufacturer.
Once a shipment is complete and the customer has received their items, they must take the time to inspect the outside of the carton. When possible, we use custom packing materials to minimize the amount of damage to merchandise. While we do all that they can to try and prevent damage, we cannot control what happens to the merchandise once it has left our warehouse.
All damage must be noted on the delivery documents before the customer signs for the package. If the package appears to have damage on the outside, please note on the delivery documentation “Possible concealed freight damage.” Although there might be damage to the package, it is still likely that the product inside is unharmed. The customer must open and inspect all products. If damage has occurred, the customer must immediately notify Domino by phone or email. If there is major visible damage, the customer should refuse delivery and note on the shipping documentation “Refused, major damage”.
